Bachao Terms and Conditions
- Terms of Website Use
- Information About Us
- Accessing Our Site
- Terms of Sale
- Intellectual Property Rights
- User Content
- Acceptable Use Policy
- Our Liability To You
- Events Outside Our Control
- Information About You And Your Visits to The Site
- Links From Our Site
- Invite Friends Policy And Customer Credits
- Entire Agreement
- Other Terms
- Your Concerns
2.1 Our site is operated by Mad Refinery Digital (PRIVATE) Limited., ("Bachao", "we", "us" or "our"). Our registered office is at 3rd Floor, Crescent Heights, Civic Centre, Phase 4, Bahria Town, Islamabad 44,000 PAKISTAN.
2.2 "Our Group" means us and our subsidiaries, from time to time.
2.3 If you wish to contact us, please see our "Contact Us" page.
3.1 Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
3.2 Access to most parts and features of our site is restricted to users who have registered with us.
3.3 If you register an account with us on our site ("Bachao Account") you represent and warrant that:
3.3.1 you are over 18 years of age;
3.3.2 all required registration information you submit is truthful and accurate;
3.3.3 you will update such information in order to maintain its accuracy;
3.3.4 you will comply with our terms; and
3.3.5 your use of our site (other than in accordance with our terms) will not violate any applicable law or regulation.
3.5 You may de-activate your Bachao Account at any time, for any reason, by unchecking the e-mail preference box on the "My Account" section of our site.
3.6 When using our site, you must comply with the provisions of our Acceptable Use Policy as set out in clause 7 below. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of our terms, and that they comply with them.
3.7 We may suspend or terminate your rights to use our site (including your Bachao Account) for any reason at our sole and reasonable discretion, including for any violation of our terms. Upon termination, your Bachao Account and right to access and use our site will terminate immediately. You understand that any termination of your Bachao Account may lead to deletion of your User Content (as defined below) associated therewith from our databases. We will not have any liability whatsoever to you for any termination of your Bachao Account or deletion of your User Content.
4.1 Products and Pricing. We are under a legal obligation to supply goods that conform with our contract with you, however please be aware that the images of the products on our site ("Products") are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. The Products you receive may vary slightly from those images. All dimensions and measurements indicated on our site have a 2% tolerance. The packaging of the Products may also vary from that shown on images on our site. Please note that all Products are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered before we send the Dispatch Confirmation (in accordance with clause 4.3), we will inform you of this error and give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will either treat the order as cancelled and notify you in writing or may (at our discretion) process the order on the basis of the incorrect price where this is lower than the correct price.
Please note that even after we have sent the Dispatch Confirmation (as defined below), if a pricing error was obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at an incorrect, lower price.
Unless otherwise noted, the "Suggested value" strike-through price displayed for products on our Web site is based on the suggested retail price for the product provided to Bachao by our vendor or the price advertised by another retailer for the same item or style (which may include a different color or pattern). The strike-through price is not a price at which Bachao previously sold the product. Because we sell our products over the Internet nationwide and internationally, the strike-through price may or may not represent the prevailing price at any particular time or in every location, and we make no promises about the reliability or accuracy of any such information.
Some of our vendors provide merchandise to Bachao that is not widely sold elsewhere or that is exclusive to Bachao. For items in this category that are similar - but not identical - to products sold through other retailers, we use the phrase “Compare at” next to the strike-through to indicate your savings. This “Compare at” price represents the vendor’s estimated original retail value of a comparable item of the same quality, construction and material offered elsewhere. While pricing is not an exact science, our Bachao team has years of retail experience and partners with our vendors to determine whether an item is comparable based on the type and quality of the material, and the construction of the item. Ultimately, our “Compare at” price is an estimate of the original retail price of comparable items.
For items that we offer as a set, the strike-through price is based on the total of all the suggested retail prices for each item in the set. For clothing items that are priced higher for larger sizes, we average the prices across sizes to determine the strike-through price.
For international sales of products from the U.S., China and Turkey to a foreign jurisdiction, the strike-through price reflects the exchange rate conversion from the U.S., China and Turkey strike-through price plus, if applicable, an adjustment for additional international surcharges that cover items such as taxes, duties, and shipping. As a result, the strike-through price you see may be different than what you see at another retailer that uses a different methodology for calculating international surcharges or for which no surcharges apply.
The "you are saving" amount is based on the strike-through price compared to the Bachao price.
Nothing can replace your own comparison shopping, and notwithstanding the strike-through price information provided, if this is an important factor for you in your purchasing decision, we recommend you conduct your own individual research as well.
4.2 Payment Terms. Please note that if you buy a Product, payment will be in advance and will be processed when you submit your order. Subject to clauses 4.1 and 4.3, for each Product you order on our site, you agree to pay the price applicable for the Product as at the time you submitted your order ("Product Price") and the delivery fees for the delivery service you select ("Delivery Fees") as well as any applicable Taxes (as defined below). We will automatically charge your credit card, debit card or PayPal account submitted as part of the order process for such amounts and you hereby authorise us to do so, and in most cases you transfer your payment to any of Bachao bank accounts, or Easy Paisa or azz Cash account and you upload your payment receipt. You will be solely responsible for payment of all taxes (other than taxes directly imposed on Bachao’s business activities in Pakistan or any other country, such as income taxes), fees, duties and other government charges, and any related penalties and interest, arising from the Product purchase ("Taxes") not withheld by Bachao. By ordering goods from Bachao destined to Pakistan (""), you hereby agree that:
4.2.1 you will become Importer of Record ("IOR") and you understand the concept of IOR, namely the entity or individual who is responsible for ensuring that goods are imported in accordance with the law of the importing country, including filing legally required documents and paying import duties and other taxes (including VAT, if any) due on the imported goods;
4.2.2 as IOR, you agree that you are ultimately and solely responsible for importing the goods that you ordered into Pakistan and for the payment of duties and taxes (which are estimated and included where known in advance in the total purchase price you pay); and
4.2.3 you authorise Bachao to choose a customs broker to act as your agent and to transact business with the relevant customs authorities, including fulfilling all necessary import formalities, paying applicable duties and taxes (including VAT, if any), and clearing the goods through customs in your name and on your behalf.
4.3 Orders. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. We will confirm our acceptance to you in a separate e-mail ("Dispatch Confirmation"), and a contract between us will only be formed when we send you the Dispatch Confirmation. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, or if your order of that Product is cancelled in accordance with clause 4.1 because of an error in the price on our site, we will inform you of this by e-mail. In this case, if you have already paid for the Products, then we will issue, within 5 to 7 working days, a credit to your Bachao Wallet account (as appropriate) in the amount charged for the withdrawn order or withdrawn portion of the order (if your card or account has already been charged). If you have not yet paid, we will not charge your credit card, debit card or Easy Paisa or Jazz Cash account.
4.4 Delivery Policy. We use a range of alternative carriers to ship and deliver your orders. We most often use a tracked service. This service enables us to track the progress of your delivery. Any delivery dates provided by us are estimates and time shall not be of the essence. Specifically, you agree that delivery may take longer than 30 calendar days from the date your order was accepted. You agree that we may make deliveries in instalments. We will send you an e-mail when your order has been shipped and you may review your order and delivery information on your Bachao My Account page. We deliver within Pakistan.
4.5 Promotions. Only one promotional offer may be used by you per order. Special offers, promotional codes, or discounts:
4.5.1 cannot be combined with other offers, codes or discounts or transferred unless specifically stated;
4.5.2 do not apply to gift cards or delivery rates;
4.5.3 can only be used once per user account, unless the promotion specifically states otherwise; and
4.5.4 will appear upon checkout.
4.6 Authorised use of Promotion. We reserve the right to cancel any order due to unauthorised, altered, or ineligible use of discounts and to modify or cancel any promotion due to system error or unforeseen problems. Please read any rules that accompany special offers, promotion codes, discounts, contests and sweepstakes to check whether special terms apply.
4.7 PayPal Purchases. Orders placed using a PayPal account as the payment method will be processed upon submission, and funds may be transferred from your PayPal account immediately. This does not signify our acceptance of your order. Acceptance of an order only takes place in accordance with clause 4.3.
4.8 Returns Policy. As permitted by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may return Products by notifying us of your intent to return no later than 14 days after you receive our Products, unless the Product ordered is:
(a) perishable (such as food or drink);
(b) CDs, DVDs or software that you have unsealed;
(c) intimate apparel such as underwear and swimwear;
(d) earrings that have been unsealed; or
(e) a personalised item,
(f) a opened package item,
in which case that order or portion of an order cannot be returned. To return Products, you should notify us by e-mail at help@Bachao.pk.. We will refund the cost of the Products and the original delivery charge. You must return the Products to us at the address provided by Customer Service and in any event no later than 14 calendar days from the day on which you notify us of your intent to return the Products. Products must be returned at your own cost, unless they are faulty or not as described, in which case please see clause 4.11. We may withhold reimbursement until we have received the Products
4.9 Return Procedures. All returned Products should be sent to the address that will be notified by Bachao to you on receipt of your intention to return the goods. Returned Products are your responsibility until they are received by us at the address above, and you must take reasonable care of them while they are in your possession. We recommend you use a registered postal service and retain proof of postage. We are not responsible for returned products being lost or damaged in transit. Please ensure the product is packaged in good enough quality transport packaging to avoid any damage during transport back to our warehouse.
4.10 Refunds. If you return a Product, you will receive a full refund of the price you paid for the Product. If you return a Product pursuant to clause 4.8, you will receive a full refund for any applicable delivery charges you paid to receive the Product (unless you are returning only some of the Products contained in an order, in which case you will receive a proportional refund of applicable delivery charges you paid); provided, however, that pursuant to Section 4.8, you will not be refunded for your cost to return the Product to us. We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of the date of receipt of your returned Products as described in clause 4.8. If you returned the Products to us because they were faulty or not as described, please see clause 4.11. Please see clause 4.3 for information on how we refund you if your order is withdrawn before you receive the Dispatch Confirmation.
4.11 Defective Products. As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office. Nothing in our terms will affect these legal rights. If you return a Product to us because it is faulty or not as described we will, in addition to the refunds mentioned in clause 4.10, refund any reasonable costs you incur in returning the Product to us, (as long as the Product is being returned to us from within the ).
5.1 Ownership. We are the owner or the licensee of all intellectual property rights in our site (excluding User Content as defined below), and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
5.2 Licence. Subject to our terms you may, for your personal and non-commercial purposes:
5.2.1 contribute content to our site, provided you do so in accordance with clauses 6 and 7;
5.2.2 print off copies and download extracts of any page(s) from our site for your personal reference, and draw the attention of third parties to material posted on our site, provided that you do not modify paper or digital copies of any materials you have printed off or downloaded in any way or use any illustrations, photographs, video or audio sequences or graphics separately from any accompanying text and that our status (and that of any other authors identified) as the authors of material on our site is always acknowledged and all copyright and other proprietary notices on our site content are retained in copies and extracts.
5.3 Certain Restrictions. The rights granted to you pursuant to our terms are subject to the following restrictions:
5.3.1 you shall not license, sell, rent, lease, transfer, assign, distribute (save as permitted in clause 5.2.2), host, or otherwise commercially exploit content on our site;
5.3.2 you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of our site;
5.3.3 you shall not access our site in order to build a similar or competitive service; and
5.3.4 except as expressly stated in clause 5.2, no part of our site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means.
6.1 User Content. "User Content" means any and all information and content on our site generated, submitted, contributed or made available by the users on our site (for example, a user profile, posts and contributions to forums or blogs). We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our site, however, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site. You are solely responsible for your User Content and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. You hereby affirm, represent, and warrant that (1) you own, or have the necessary licences, rights, and/or consents to make your User Content available on our site as described herein and (ii) your User Content does not violate our Acceptable Use Policy (as set out in clause 7). In addition, you hereby indemnify us against any breach of these warranties (and we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us and you agree to cooperate with our conduct of these proceedings and you agree not to settle any matter without our prior written consent).
6.2 You may not state or imply that your User Content is in any way provided, sponsored or endorsed by us. Because you alone are responsible for your User Content (and not us), you may expose yourself to liability if, for example, your User Content violates the Acceptable Use Policy. We are not obligated to backup any User Content and User Content may be deleted at any time. You are solely responsible for creating backup copies of your User Content if you desire. We will protect User Content in accordance with our Privacy Practices.
6.3 Licence. By generating, submitting or making available your User Content on our site, you automatically grant, and you represent and warrant that you have the right to grant, to us an irrevocable, non-exclusive, royalty-free and fully paid, worldwide licence to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works and otherwise use your User Content, and to grant sublicences of the foregoing, solely for the purposes of including your User Content on our site. You agree to irrevocably waive (and, to the extent within your control, cause to be waived) any claims and assertions of moral rights or attribution with respect to your User Content. Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose, subject to the provisions of our <